24/7 Customer Support in Web Hosting
The customer and tech support services for our web hosting plans are round-the-clock, so you can forget all about waiting for several days so as to receive assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail message. In case you already have an account, you can open a support ticket in addition to the other three ways of communication. You're able to select the most appropriate way to contact us based on what your location is or the device you are using. We will help you for more or less any hosting-related question that you may have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even then the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
You can try our support services even before you purchase a semi-dedicated server account from us since we have phone and live chat support for billing, pre-sales and general questions. Our agents can assist you to find the most suitable package or give you information about our servers, so as to check whether the system requirements for your websites are met. In case you're a current client, you also have the option to contact us through electronic mail or via our ticketing system, which can be accessed from the Hepsia website hosting Control Panel. We warrant that when you use these 2 methods of correspondence, you will get an answer within no more than one hour and that’s 24/7, including weekends and public holidays. If you have used the hosting services of other suppliers, even large ones, you will be able to compare the reply time due to the fact that it usually takes an entire day for them to address a ticket.
24/7 Customer Support in VPS
In case you rent a Virtual Private Server through our company, you will be able to contact us 24/7 for any kind of server-related issue or forany problems and / or questions about the pre-installed software your server comes equipped with. If you have not obtained a virtual private server package yet, you can learn more about our solutions by giving us a phone call or by employing our live chat service. For more tech problems, you should send an e-mail message or open a support ticket through your billing Control Panel and you'll receive assistance within a maximum of 1 hour no matter the time of the day, even on holidays and weekends. The actual response time generally doesn't extend past 30 minutes. If you'd like to have assistance with third-party software, you can reap the benefits of the Managed Services upgrade that you can include to each VPS plan and our administrators will assist you with any installation or troubleshooting issue you could have encountered.
24/7 Customer Support in Dedicated Hosting
When you buy a dedicated server from us, you're able to contact us anytime using several channels and the max time that you'll need to wait for an answer is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it is a holiday or a weekend and we can support you with anything related to the applications that are pre-installed on your server. To get in touch with us about a technical issue, you can open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of basic questions or you would like to know more about our web hosting solutions before you order, you can use our live chat or you could call one of the local numbers that we have in various countries worldwide. In the event that you'd like to receive support for third-party software that you cannot install or manage effectively, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.