A lot of individuals who start using their first hosting account, or switch companies, usually have questions concerning how certain operations are completed or run into predicaments when setting up different things, including e-mails, site settings, and so on. That’s the reason why, many hosting providers have prepared documentation with standard questions and issues so as to help their customers receive information quickly and easily. As a result, the help desk support team can concentrate on actual problems that certain clients may be facing, because the solution for the minor things will already be available on the Internet and customers can tackle them without contacting the client service team. Having thorough documentation is essential, particularly for new users with no prior experience at all, because the hosting service involves loads of features and lots of people can become baffled about what action to take. A good knowledge base can both help you carry out the things that you need and discover how the hosting service functions in general.

Extensive Online Documentation in Web Hosting

If you have ordered your very first web hosting account through our company or have moved your website over to us, you will become familiar with our services and our in-house built Hepsia Control Panel in no time due to the fact that we have prepared an elaborate online knowledge base where you can find all the information that you may ever need – both general info in regards to the hosting service as a whole and more concrete info about the separate features that you can use and the challenges that you could bump into. The articles are located in two places. The entire article list can be accessed via the Help section of the Control Panel. You can find articles that are dedicated to the different features in each and every Control Panel section as well. You can find out how to accomplish basically everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles include in-depth instructions, so you’ll never become confused on account of an unclear text. Surely, in case you bump into a more specific problem and you don’t find an adequate solution in our knowledge base, you can get in touch with our client support staff 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared an in-depth knowledge base for all our present and prospective clients, so in case you get a semi-dedicated server account through our company, you’ll be able to find any info that you’re searching for at any moment. We have tons of educational articles, which will help you better understand what is going on in your account – "What’s PHP?" and "What are file access permissions?" are merely 2 examples. Our elaborate guides will help you do anything you wish – unpack an archive, import a database, redirect a domain, etc. Moreover, we also have troubleshooting instructions, which will allow you to find out what precipitates a specific problem and the likely solutions for it. In case you can’t send emails or your domain opens an HTTP 500 error message, for example, you can refer to our knowledge base and resolve the issue in no time. The articles can be accessed through each section of the Control Panel, as well as through the all-encompassing Help section.