Integrated Ticketing System in Web Hosting
The ticketing system that we’re using for our Linux web hosting isn’t separate from the hosting account. It’s an indivisible part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it whenever you wish with just a few clicks, without having to leave your account. The ticketing system includes a quick-search field, so you can trace virtually any ticket that you have already opened, if necessary. Additionally, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to tackle a specific problem before you actually post a ticket. The ticket response time is maximum 60 minutes, which implies that you can get timely assistance at any specific time and if our client support staff advises you to do something in your hosting account, you can do it right away without having to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it more convenient to manage everything in one location, so we have incorporated a trouble ticket system into the custom-built Hepsia Control Panel, which is available with each and every semi-dedicated server package. This will permit you to manage the communication with our customer support team along with your semi-dedicated account, which means that you won’t need to remember one more sign-in name for another admin console. You’ll be able to submit a new ticket or to track down the status of an old one with no more than several clicks of the mouse whilst you are browsing the files hosted in your account. In addition, you can go through older tickets using a smart search box or read relevant help articles, which include solutions to commonly encountered obstacles. The integrated trouble ticket system is closely monitored 24-7 with the maximum response time being just 60 minutes, so there will always be somebody to help you.