A ticketing system is the most widespread medium of correspondence that hosting providers offer to their clients. It’s most often part of the billing account and is the fastest way to solve an issue that takes a certain period of time to investigate or that has to be forwarded to a server administrator. In this way, all comments supplied by either side will be kept in one location in the event that somebody else wants to work on the issue in question and the info in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which implies that you will need to sign in and out of no less than two accounts in order to perform some task or to get in touch with the company’s customer support team. If you desire to administer a couple of domains and each one of them is hosted in a separate account, you will have to use even more accounts at the same time. It may also take a considerable length of time for the hosting provider to respond to your tickets.

Integrated Ticketing System in Web Hosting

The ticketing system that we’re using for our Linux web hosting isn’t separate from the hosting account. It’s an indivisible part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it whenever you wish with just a few clicks, without having to leave your account. The ticketing system includes a quick-search field, so you can trace virtually any ticket that you have already opened, if necessary. Additionally, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to tackle a specific problem before you actually post a ticket. The ticket response time is maximum 60 minutes, which implies that you can get timely assistance at any specific time and if our client support staff advises you to do something in your hosting account, you can do it right away without having to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more convenient to manage everything in one location, so we have incorporated a trouble ticket system into the custom-built Hepsia Control Panel, which is available with each and every semi-dedicated server package. This will permit you to manage the communication with our customer support team along with your semi-dedicated account, which means that you won’t need to remember one more sign-in name for another admin console. You’ll be able to submit a new ticket or to track down the status of an old one with no more than several clicks of the mouse whilst you are browsing the files hosted in your account. In addition, you can go through older tickets using a smart search box or read relevant help articles, which include solutions to commonly encountered obstacles. The integrated trouble ticket system is closely monitored 24-7 with the maximum response time being just 60 minutes, so there will always be somebody to help you.