If your website hosting provider supplies live chat support, you can talk to a representative live and find out useful information or get an issue resolved timely. The basic advantage of using chat compared to calling to consult with a live person is that you need only a computer with world wide web access, so that you will not pay any charges when you're in another state or country. In addition, it'll be a lot quicker to copy and paste info such as domains, usernames or error messages i.e. details which are sometimes hard to provide to the other party on the telephone. The live chat is also a faster approach to contact your hosting service provider's support crew as compared to using a ticketing system. Last, but not least, in the event that some issue needs a little more time to be resolved, you're able to do something else entirely while you wait for support on the live chat, so you won't waste time - something that's impossible in case you're on the telephone.

Live Chat Support in Web Hosting

In addition to the telephone and ticket support, our company provides live chat support as well. You will be able to get in touch with us every day, including holidays and weekends, and we can give you more details about the Linux web hosting that we provide if you are not a customer yet, or about common and billing questions if you already have an account. Although for solely technical matters you will have to open a ticket to the tech assistance team, because such matters require extra time to be resolved, you may still get in touch with us through the live chat for some tech info. For instance, we're able to assist you to set up an e-mail address in your email client or troubleshoot various issues, saving you plenty of time. Even if our phone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we provide with all of our semi-dedicated hosting, you're able to find the answers for any questions you may have or have various troubles dealt with very quickly. Our chat service is accessible every day, thus you're able to speak to a representative even on weekends and holidays. If you're not sure which package would be better for your websites or if our leading-edge cloud hosting platform matches some system requirements, you can join the live chat before buying anything. In case you are an active customer, you're able to receive more details about billing issues, account settings as well as a number of common tech troubles you may experience, for instance when you cannot set up an email account in a client on your personal computer. The live chat will save you a considerable amount of time no matter where you are or when you contact us.