If you’ve ever got any inquiries with regards to the hosting service in general or you face a problem with your websites, you’ll need to get in touch with the respective web hosting company’s help desk support team. It may not matter how quickly they’ll answer if you’ve got an inquiry of a generic nature, but an issue such as an aborted web app update, for example, may lead to your website becoming broken or invisible online. And the longer you wait for the support team to lend a hand, the longer the site will be out of order. In case you offer services or goods online, any downtime will affect your website in a disruptive way and you can lose existing or prospective customers. Lots of hosting providers, mainly resellers, answer emails and trouble tickets within 24 hours, but in the Internet age that is much too long, since visitors will scarcely ever revisit a website that is not functioning correctly over extended periods of time.

One-Hour Response Guarantee in Web Hosting

Our guaranteed maximum response time for any client support ticket that you open or any email that you write is only one hour, even in case you contact us during weekends and legal holidays. Whatever the nature of your query or problem may be, we’ll help you out immediately and will give you the needed information to troubleshoot any problem with your sites. The actual reply time typically does not exceed 15 to 20 minutes, which goes to say that you can just forget about waiting for hours and hours on end to get a problem fixed or what is even worse than that – waiting one whole day only to obtain a reply that more info is needed while nothing’s fixed. We’ll offer you assistance in a well-timed fashion because we are aware of just how priceless time can be in the dynamic digital era. The 1-hour response guarantee applies to any technical or billing enquiry that you might have connected to our Linux web hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take full advantage of our extra-fast support services. You’ll receive an answer to any support ticket submitted via the web hosting Control Panel or email sent to our client and tech support staff in less than sixty minutes. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. Often, it takes significantly less time to explore and rectify a problem. We’ll give you more information in case the solution involves something that should be done on your end. If you touch base with us during national holidays or weekends, the response time will be precisely the same and given the fact that our support staff is available to you 7 days a week, you will obtain swift help for virtually any billing, technical or general issue irrespective of the hour at which you contact us.