Though this is not the keyfactor for you to recognize a dependable web hosting provider from a bad one and a reseller from a real provider, having the option to call and communicate with a live person is a sign that you aren't dealing with a one-person firm and that you will be able to get in touch with someone when you're looking for assistance. The telephone support for web hosting services may vary from basic to experienced, thus the problems that can be resolved with a call differ depending on the specific supplier. In most cases, these issues are simpler and include billing or first level tech issues because more complex problems often need a support ticket where both you and the system administrators can follow what is going on with a specific situation. Nevertheless, being able to call your supplier can save you a lot of time and efforts for the multitude of tiny problems which will eventually appear at the time you manage your website hosting account.

Phone Support in Web Hosting

Since we have live telephone support 14 hrs per day, you are able to call us and talk to one of our customer support agents to get more information about the Linux web hosting that we offer and ensure that our servers meet the system requirements for your websites prior to purchasing anything. For your convenience, we have phone numbers on 3 different continents and you'll be able to call the one closer to you - in the USA, the UK or Australia. In case you're already a customer, you'll be able to give us a call about general and billing issues, or even about some technical ones. If the issue is strictly technical or it can take more time to investigate, you should employ our ticketing system, which will enable both you and our tech support crew to keep track of the info given by each side.

Phone Support in Semi-dedicated Hosting

If you want additional information about the semi-dedicated hosting that we supply, you're able to call one of the three support lines we have worldwide - in the United States, Great Britain and Australia. By doing this, you will be able to check ahead of time if our solutions are suitable for your web sites. If you are already our customer and you own a semi-dedicated account, you'll be able to reach us over the phone for 14 hours every day about any type of billing or general issues. For entirely tech troubles you will have to employ our ticketing system and get in touch with our technical support because someproblems simply need longer time to be resolved, still we will help you on the phone with a number of minor tech problems as well, saving you time and efforts.