A 99.9% Server Uptime
Our web hosting system is based on a reliable, enterprise–grade hardware configuration and a heavily customized Linux distribution. So, regardless of what your website is, or how many visitors you have, or even in case there is a DDoS assault, our physical machines will remain up and your web sites will remain visible online.
All our Linux web hosting packages feature a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it is essential to also build your own network infrastructure. That is the reason why we set up a custom internal network in each one of our data centers. Relying on top–of–the–line Juniper routers and switches, our internal network allows for amazingly fast data transmission speeds and is also completely redundant.
Hence, you will take advantage of a 99.9% network uptime in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe as well as in our data center in Australia, irrespective of which web hosting plan you’ve selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re not content with our services, or if you think that they are inadequate, or if you decide that you should use a Linux VPS services rather than a cloud hosting account – we will give you a full refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have complete control over your domains even if you delete your web hosting account with us.
24/7 Technical Support
When you own a hosting firm, your technical support engineers are of primary importance. That is the reason why we’ve carefully selected a highly experienced group of support engineers, each with several years of expertise behind his back. Thanks to them, we offer 24x7 support with all our web hosting solutions.
And not just that, our company offers a 1–hour response time guarantee. All help requests are responded to in under sixty minutes and our average support ticket response time is just 20 minutes!