Support Channels

  • 1 hour ticket response time
  • A 60–Minute Support Ticket Response Guarantee

  • All your assistance requests will be replied to in maximum 1 hour after the ticket or e–mail has been received. If your case requires further assistance from a system administrator, we’ll direct the ticket or the email to the person on duty, without delay and we will leave a note to let you know that more time will be required for finding the best solution. And if you make use of the Administration Services package, any of the server administration services included there will be completed whenever you desire.

  • Top quality support service
  • A Premium–Quality Client Support Service

  • If you need any assistance working with our Control Panel or with any of the applications that we have pre–installed on the dedicated web hosting server on your behalf, do not hesitate to contact our help desk support staff at any moment through the ticketing system. Also, should you require assistance managing your dedicated hosting server, you can make use of our Administration Services package, which includes weekly Operating System updates, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, backup hard drive storage space, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Control Panel has been installed by default for every Linux dedicated hosting server. Among its characteristics is a rather useful integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most of the educational articles in addition video versions that demonstrate all the tasks that you can carry out in a very illustrative way. You can find the help articles and the video tutorials in the upper right corner of each Control Panel section.