Help and Support Channels
A one hour Ticket Answer Warranty
Each ticket you submit to the customer support crew will be handled in approximately one hour. The general issues will be resolved as quickly as possible. However, if the service question you have sent calls for assistance from a competent admin technician, we are going to send the ticket to him and will notify you about the hold–off.
Professional Technical Help And Support Service
We will offer you around the clock tech assistance by using a turbo–fast ticketing solution included in your Control Panel. You can e–mail us anytime about any of the apps that come pre–configured on your virtual server, including the selected Linux OS, the server management panel and our custom designed Control Panel.
A Descriptive Help Section
An extensive and constantly updated collection of articles is incorporated into our custom–built Control Panel. It gives you quick tips about how to carry out all the basic web site maintenance tasks. The Help section features exhaustive how–to article tutorials and step by step video tutorials. You can open the Help section by clicking on the Help or Video buttons in the top right side of each Control Panel section.